The First Month After the Change in Trustee: What Matters Now

The contract is signed, the power of attorney has been issued, and data migration is underway—but now is the time that determines whether the transition will be a success. These four points are crucial during the first month.

1. Make the most of the onboarding meeting

The most important meeting during the first few weeks is the introductory meeting with your new contact person. Bring up all your questions, special cases, and specific topics: employee stock plans, expense policies, international operations, and planned investments. The more context the new fiduciary has, the better they can advise you.

2. Check software and access

Verify your access to Bexio, Abacus, Klara, or the new fiduciary’s client portal. If something isn’t working, report it immediately. Define clear responsibilities: Who scans receipts, who posts entries, who reviews them? Clear workflows prevent duplicate work.

3. Review the first financial statements

The first VAT return or the first monthly financial statement from the new fiduciary is the true test. Check for plausibility, ask about unclear entries, and compare the presentation with previous reports. This is where quality shines through.

4. Establish communication

Define fixed touchpoints: monthly reporting deadline, quarterly strategy call, clear email response times. Only those who communicate regularly build trust. A good fiduciary also reaches out on their own initiative—for example, regarding legal changes or opportunities for optimization.

Review: What you’ve learned

Use the first month to reflect as well: Which warning signs did you ignore? Which selection criteria were truly decisive? Our article 7 Warning Signs helps you react sooner next time. And for a successful long-term partnership, it’s worth taking a look at the most important selection criteria.

Conclusion

The first month after the switch is onboarding time—with a focus on communication, software, and quality control. Findea works closely with you during this phase to ensure the new partnership runs smoothly from the start.